The Cleaning Company (“we”, “us”, “our”) — a trading name of HBS Shine Cleaning Limited — respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

When you request a quote, book a clean, or contact us, we may collect:

Your name, phone number and email address
Your service address and details about the space to be cleaned (e.g. number of bedrooms)
Service preferences (e.g. frequency, special requests)
Any additional information you choose to provide in a message
Technical information such as IP address and browser type, collected automatically by our hosting provider and analytics

2. How we use your information

We use your information to:

Respond to your quote or booking request
Schedule and deliver the cleaning service you have requested
Send service-related communications (confirmations, reminders, changes)
Improve our website and services through aggregate analytics
Meet our legal and tax obligations

We do not sell your personal information to third parties and we do not use your details for marketing to other companies.

3. Who we share information with

We only share your information with:

Our cleaning team members who need it to perform your service
Trusted service providers who help us operate our business (for example, our website host, email provider, payment processor) — only to the extent required
Authorities where required by law

4. How we store your information

We take reasonable steps to protect your information against loss, unauthorised access and misuse. We retain personal information only for as long as required to provide the service and meet legal obligations.

5. Your rights

Under the Privacy Act 2020, you have the right to:

Ask what personal information we hold about you
Ask us to correct any information that is wrong
Ask us to delete your information, subject to our legal obligations

To make a request, contact us at hello@cleaningcompany.nz.

6. Cookies and analytics

Our website uses essential cookies to function correctly and privacy-friendly analytics to understand how visitors use our site. Analytics data is aggregated and does not identify individual visitors.

7. Changes to this policy

We may update this policy from time to time. Material changes will be highlighted on this page.

8. Contact

Questions or concerns? Email us at hello@cleaningcompany.nz or call 022 421 7717. You may also complain to the Office of the Privacy Commissioner.

Privacy Policy